quality
assurance
We are constantly striving to improve standards in customer service, and as such, we
operate all aspects of our company in accordance with the international quality standard
ISO 9001. Whilst improving our own internal procedures at all levels, we believe that our
quality management programme brings many positive advantages for our Clients.
The ability to internally audit our performance in all areas allows us to constantly monitor and improve the service which we offer, in terms of system design, engineering and maintenance support. In addition to internal controls, our quality systems and procedures are verified annually by an independent external inspectorate to ensure that high standards are being maintained.
We see our on-going investment in all personnel as a vital part, both of quality management, and our commitment to a high level of customer service, and some of our recent achievements are detailed below. However well managed our internal procedures may be, the quality of work done on behalf of our Clients will always be determined by the quality and competence of our engineering and operational personnel, and continued investment to keep them fully trained in all areas will always be central to Security by Design's philosophy.
PROFESSIONAL ACCREDITATION
For some years now, Security by Design has been regularly inspected and approved by the security systems and Alarms Inspection Board [SSAIB], which is now the largest security inspection body in the United Kingdom. With in-depth technical inspections of all aspects of our work being carried out every six months, this also ensures that engineering standards are maintained at the highest level. CCTV, access control and intruder alarms installations are all randomly inspected for safety and compliance with the relevant British/European Standards. This, along with another independent verification of our internal quality procedures, makes up an inspection which looks in detail at over one hundred specific areas of our operations, and we are extremely proud of our 100% pass-rate record at these twice yearly inspections.
The ability to internally audit our performance in all areas allows us to constantly monitor and improve the service which we offer, in terms of system design, engineering and maintenance support. In addition to internal controls, our quality systems and procedures are verified annually by an independent external inspectorate to ensure that high standards are being maintained.
We see our on-going investment in all personnel as a vital part, both of quality management, and our commitment to a high level of customer service, and some of our recent achievements are detailed below. However well managed our internal procedures may be, the quality of work done on behalf of our Clients will always be determined by the quality and competence of our engineering and operational personnel, and continued investment to keep them fully trained in all areas will always be central to Security by Design's philosophy.
PROFESSIONAL ACCREDITATION
For some years now, Security by Design has been regularly inspected and approved by the security systems and Alarms Inspection Board [SSAIB], which is now the largest security inspection body in the United Kingdom. With in-depth technical inspections of all aspects of our work being carried out every six months, this also ensures that engineering standards are maintained at the highest level. CCTV, access control and intruder alarms installations are all randomly inspected for safety and compliance with the relevant British/European Standards. This, along with another independent verification of our internal quality procedures, makes up an inspection which looks in detail at over one hundred specific areas of our operations, and we are extremely proud of our 100% pass-rate record at these twice yearly inspections.
TRAINING ACHIEVEMENTS
As part of our on-going commitment to training, we have formed close links with the Security Industry Training Organisation and through them we are undertaking a long-term training schedule for all personnel to National Vocational Qualification standards. As the United Kingdom is brought into line with the rest of Europe with regard to personnel training and competence, NVQs will become the pan-European standard for personnel training in all industries, and Security by Design is already able to meet these new benchmark standards. Indeed our Managing Director, Jeremy Batchelor, is the first person in the country to be awarded the NVQ standard for surveying and design of CCTV and access control security systems, and Simon Dark, our Operations Manager, has already achieved NVQ certification in his field of technical services. While our competitors are still talking about the need for NVQs and training, Security by Design has made a positive commitment and is already achieving the required standards.
SAFE SYSTEMS OF WORK/COMPETENCE
With legislation placing an ever-increasing burden on organisations to ensure the health and safety competency of contractors providing services on their premises, it is vital to have safe systems of work in place. More than ever, there is a need to determine how seriously your external contractors and service providers take health and safety and to professionally assess the suitability of their arrangements. Security by Design has already achieved safecontractor accreditation providing you with further assurance that our safe systems of work meet the independent safecontractor standard. In additional all Security by Design technical personnel carry ECS identification cards as part of the Joint Industry Board Electrotechnical Certification Scheme for further independent verification of competence and training.
As part of our on-going commitment to training, we have formed close links with the Security Industry Training Organisation and through them we are undertaking a long-term training schedule for all personnel to National Vocational Qualification standards. As the United Kingdom is brought into line with the rest of Europe with regard to personnel training and competence, NVQs will become the pan-European standard for personnel training in all industries, and Security by Design is already able to meet these new benchmark standards. Indeed our Managing Director, Jeremy Batchelor, is the first person in the country to be awarded the NVQ standard for surveying and design of CCTV and access control security systems, and Simon Dark, our Operations Manager, has already achieved NVQ certification in his field of technical services. While our competitors are still talking about the need for NVQs and training, Security by Design has made a positive commitment and is already achieving the required standards.
SAFE SYSTEMS OF WORK/COMPETENCE
With legislation placing an ever-increasing burden on organisations to ensure the health and safety competency of contractors providing services on their premises, it is vital to have safe systems of work in place. More than ever, there is a need to determine how seriously your external contractors and service providers take health and safety and to professionally assess the suitability of their arrangements. Security by Design has already achieved safecontractor accreditation providing you with further assurance that our safe systems of work meet the independent safecontractor standard. In additional all Security by Design technical personnel carry ECS identification cards as part of the Joint Industry Board Electrotechnical Certification Scheme for further independent verification of competence and training.